Shipping policy

We are not responsible if the address entered it’s not correct or insufficient address information, packages established as delivered and haven’t arrived.

Client must pay shipping again if the item was returned because of that.

Every order will take 2-3 days to ship out (in regular season) + shipping days at Post Mail. Usually, we ship out two times a week.

Packages with Insufficient Information, Delays, or Postal Issues
In the event that a package is marked by the postal service as “insufficient address,” “undeliverable,” or experiences a delay or delivery issue, the resolution process becomes dependent on the carrier, which is outside of our control.

Refund requests will not be accepted during this period. In these cases, the order will be resolved by reshipping the package, once the carrier allows the shipment to move forward and any missing or additional information is confirmed.
While a package:
-Is still in transit
-Is being held, reviewed, or investigated by the carrier
-Is within the estimated resolution period (7–10 business days)
no refunds will be issued.

If a package is officially deemed lost or returned, we must wait until the carrier resolves the issue and/or the package is fully returned to us before evaluating a reshipment or a possible refund.

This policy helps prevent duplicate shipments or refunds in cases where the package is ultimately delivered to the customer.

We appreciate your patience and understanding, as once a package leaves our facilities, delivery timelines and carrier processes are beyond our control. However, we will do our best to assist you and keep you informed throughout the process.

Nuestro número de contacto es: (787) 435-5534

Via email: picaraspr@gmail.com